This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.




We are a teaching practice based in Worcester, on the Newtown Road, with a branch surgery at St Peters.

The Telephone System

In an endeavour to help streamline our services we have introduced a new "Options" telephone system.

We hope that by changing the telephone system we will improve access for patients.  Patients will be asked to choose the appropriate option at the time to access or request information by directing them to the most suitable person from the outset.

Patients will need to listen carefully to the new options available to them, the options will be:

Press 1 - Appointments (open between 8:00 am and 5:30 pm)

                             (Urgent appointments after 5:30pm Press 2)

Press 2 - Urgent/Home Visits (we ask that home visit requests are made by 10:30am)

However we ask that patients avoid telephoning the surgery between 8:00 am and 9:30 am unless they are requiring an appointment with the doctor "today" as this is a very busy time in the surgery.  Routine calls such as obtaining test results, referrals and prescription enquiries and so on should be made between the times stated.

Press 3 - Prescription enquiries (open between 11:00 am and 2:00 pm) at all other times the line will NOT be open

Press 4 - Test Results (open between 11:00 am and 4:00 pm) at all other times the line will NOT be open

Press 5 - All other queries

Order your repeat medicationsCancel your appointmentUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website