WELCOME TO ST MARTIN'S GATE SURGERY WEBSITE
We are a teaching practice based in Worcester, on the Newtown Road, with a branch surgery at St Peters.
The Telephone System
In an endeavour to help streamline our services we have introduced a new "Options" telephone system.
We hope that by changing the telephone system we will improve access for patients. Patients will be asked to choose the appropriate option at the time to access or request information by directing them to the most suitable person from the outset.
Patients will need to listen carefully to the new options available to them, the options will be:
Press 1 - Appointments (open between 8:00 am and 5:30 pm)
(Urgent appointments after 5:30pm Press 2)
Press 2 - Urgent/Home Visits (we ask that home visit requests are made by 10:30am)
However we ask that patients avoid telephoning the surgery between 8:00 am and 9:30 am unless they are requiring an appointment with the doctor "today" as this is a very busy time in the surgery. Routine calls such as obtaining test results, referrals and prescription enquiries and so on should be made between the times stated.
Press 3 - Prescription enquiries (open between 11:00 am and 2:00 pm) at all other times the line will NOT be open
Press 4 - Test Results (open between 11:00 am and 4:00 pm) at all other times the line will NOT be open
Press 5 - All other queries