WELCOME TO ST MARTIN'S GATE SURGERY WEBSITE
We are a teaching practice based in Worcester, on the Newtown Road, with a branch surgery at St Peters.
Stay well this winter - find out more about the flu vaccine
Are you eligible for a flu vaccine, we are booking clinics now
New Telephone System
from Saturday 13th February 2016
IMPORTANT NOTE - THE TELEPHONE NUMBERS FOR THE SURGERY WILL REMAIN THE SAME
In an endeavour to help streamline our services we will be introducing a new "Options" telephone system.
We hope that by changing the telephone system we will improve access for patients. Patients will be asked to choose the appropriate option at the time to access or request information by directing them to the most suitable person from the outset.
PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE THIS MAY CAUSE. WE ASK THAT YOU BE PATIENT WITH US WHILST THESE CHANGES ARE MADE.
Patients will need to listen carefully to the new options available to them, the options will be:
Press 1 - Appointments (open between 8:00 am and 5:30 pm)
Press 2 - Urgent/Home Visits (we ask that home visit requests are made by 10:30am)
However we ask that patients avoid telephoning the surgery between 8:00 am and 9:30 am unless they are requiring an appointment with the doctor "today" as this is a very busy time in the surgery. Routine calls such as obtaining test results, referrals and prescription enquiries and so on should be made between the times stated.
Press 3 - Prescription enquiries (open between 11:00 am and 2:00 pm) at all other times the line will NOT be open
Press 4 - Test Results (open between 11:00 am and 4:00 pm) at all other times the line will NOT be open
Press 5 - All other queries